Cancellation Policy

  1. Advance Payment:
    • A non-refundable advance payment of 20% of the total booking amount is required to secure our services.
    • This advance payment ensures that your date and time slot are reserved exclusively for you.
  2. Cancellation by Client:
    • Cancellations made more than 2 days prior to the scheduled event will not incur any additional charges. However, the advance payment will not be refunded.
    • Cancellations made less than 2 days before the scheduled event may incur additional charges up to 50% of the total booking amount to cover preparation costs.
  3. Cancellation by Lensco Studio:
    • In the unlikely event that Lensco Studio cancels the booking due to unforeseen circumstances, a full refund of the amount paid will be provided, including the advance payment.
    • Alternatively, we will offer rescheduling options or recommend a replacement photographer or videographer to ensure your event is covered.

Refund Policy

  1. Non-Refundable Advance:
    • The 20% advance payment is non-refundable under all circumstances, except when cancellation is initiated by Lensco Studio.
  2. Service Dissatisfaction:
    • If you are unsatisfied with the final delivery of our services, you may submit a written complaint within 7 days of receiving the deliverables.
    • After evaluating the issue, if it is found that the service provided was not up to the agreed standards, we will work with you to rectify the issue. This may include revisions or, in rare cases, a partial refund.
  3. No Refunds for Delivered Services:
    • Once the final deliverables (photos/videos) have been handed over and accepted, no refunds will be issued.
  4. Force Majeure:
    • In case of cancellations due to natural disasters, pandemics, or any other force majeure events, Lensco Studio will provide options for rescheduling instead of refunds.

How to Request a Refund or Cancellation

  • For cancellations, please contact us via email or phone at least 2 days before the scheduled event.
  • For refund requests, submit a written complaint along with any supporting evidence to lenscostudio@gmail.com within the specified timeframe.

Contact Information:
Lensco Studio
Phone: +91 9315190498
Email: lenscostudio@gmail.com

We value your trust and aim to ensure a smooth experience with our services. Thank you for choosing Lensco Studio!